2-day face-to-face Clinics & also Now Live On-line
Are you avoiding conversations you know will be hard?
Learn how to tackle tough talks with more ease...
an essential skillset every leader needs!
Dealing with Difficult Discussions
Practice-based 2-day conversational coaching master class
Face-to-face LIVE clinics & also Live-Online
- facilitated by Bill Cropper - The Change Forum
...Coming up On-location in...
BRISBANE Sept 29-30
TOWNSVILLE Oct 10-11
CAIRNS Oct 18-19
ROCKHAMPTON Nov 15-16
BRISBANE Nov 17-18
HERVEY BAY Nov 23-24
MACKAY Nov 29-30
TIMING: DAY 1: 9.00am-4.30pm DAY 2: 8.30-4.30pm AEST
VENUES: Centrally located venues advised on registration
NOTE: Numbers limited to optimise individual learning outcomes (6-12 people)
COVID-safe distancing & hygiene precautions observed at all live venues
Also available Live-Online - October 6, 13, 20, 27 & Nov 3
5 x 2.5hr Sessions over 5 weeks - 1.30 - 4.00 pm [ AEST Qld ]
"This clinic has given me some great strategies and tools to use to be able to feel more confident entering into a tough conversation. It was quite hands on and practical - and the self-coaching guide book is an excellent resource... It's made me self -reflect and definitely think-out what I need to say and how I’m going to say it. In particular the words I’m going to use to start. Thank you so much again for the two days. I found them so valuable and have learned a great deal."
Wendy Y, Head of Curriculum, Mt Isa
What Difficult Discussions do you dread or tend to avoid?
Most of us go out of our way to avoid difficult discussions and other unpleasant conflict situations. It’s a universal human tendency. Contemplating a confrontation with someone who gets over-emotional, irrational, loud, abusive, bullying or goes to tears and recrimination, is enough to put most of us off. And then there’s still the other person we have to deal with!
Does avoidance really pay?
How many times have you found yourself in a situation where you really should talk to someone about something that’s annoying you, but your concern about how they may react – or fear that the conflict may escalate and spiral out of control – stopped you?
Deep down, you know if you keep avoiding this conversation, you'll feel frustrated and your feelings of resentment will start to fester.
On the other hand – you worry that if you do confront them, it will turn into a major argument; or that your intentions will be misunderstood.
For the sake of short-term comfort, we too often give up on long-term improvements.
Difficult conversations that remain unresolved, strain, poison or even kill-off relationships. While you’re worried that if you do confront it, it will turn into a major argument or falling-out, deep down, you know if you keep avoiding, you'll feel frustrated, resentment and detachment will follow – and the relationship will suffer anyway.
The choice is simple: either we can avoid difficult discussions entirely, keep on handling them poorly or work on handling them better… [ Read more... ]
And that's what our Dealing with Difficult Discussions clinic is designed to do...
Decide to get on top of the discussions you dread
Face up to conversational challenges & stay calm, cool and collected
Learn how our unique roadmap & tools can help you convert destructive confrontation into constructive conversation
“I found this clinic really valuable…. Very clear, practical strategies, tools, content and practice exercises presented in an engaging and well-paced way. I already thought I was pretty good at difficult discussions but soon realised I still had much to learn. I’ve already used some of the tools and approaches and I’m now more confident that my discussions will be even more effective. Bill made the whole experience enjoyable, entertaining, enlightening and safe and his self-coaching guide is top rate. Thanks for a great two days!”
Brian Harris, Director-Organisational Capability, Housing & Homelessness
Handling yourself well in confronting situations is a challenge most of us want to be better at!
Dealing with Difficult Discussions delves into what’s really going on when talks get tense.
It shows you how to avoid those talk traps that just make everything worse when faced with confrontation…
It helps you to test out ways to take some of the heat out when tempers rise and talk turns toxic
And it helps you resolve differences mindfully, using a unique 7-Stage roadmap and easy-to-apply conversation tools that can really make a difference in most challenging conversational situations you face.
Don’t let contentious conversations immobilise you at work!
Let go of resistance, relieve your tension and reclaim your time by facing up to those difficult discussions… and increase your chances of achieving more constructive outcomes with our simple-to-use discussion tools and proven process!
Topics we cover in this vital clinic will help you:
Decipher dynamics of difficult discussions and use these to help structure your talks
Learn how to cope more confidently with uncomfortable conversations
Identify common mistakes we make when talks get tough and how to avoid them
Deal with disruptive emotions and stay calm, collected and controlled
Discover ways to defuse difficult moments and handle hostility
Face up to feelings and use them constructively
Start difficult discussions without raising so much defensiveness
No role plays… just real tools practise using real-life scenarios and some of your own test-cases!
Take-away self-directed guidebook to help you practise tools and approaches back at work
"This was an excellent course for techniques to help me manage difficult discussions I’ need to use in my conversations at work. We identified the components of a difficult conversation - how to avoid inflammatory words, know the different steps to go through and manage things in a calm, considered and factual manner. We also had the opportunity to use our own examples and work on them to make improvements, in a great small group learning environment. Thanks again for a great 2-day course. I really enjoyed it and got a lot out of it to improve my skill and confidence”
Marg H, Clinical Nurse Consultant Qld Health
Building Better Leaders & Teams
Build a robust conversation culture in your workplace
Arrange an In-house Clinic for your whole team
Arrange for us to run this well-regarded program in-house with all your teams to encourage everyone to share a common language, approach and set of tools that seriously raises the bar on cooling conflict at your place!
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Prefer a more personal touch – one-on-one?
Specialist Learning & Individual Coaching programs also available
Individual coaching around conversations or any leadership aspect you’d like to focus on
0429-687 513 – Bill Cropper
Practical, down-to-earth, safe & relevant
All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and fun environment for learning.
Here’s 5 reasons to choose a Change Forum session...
Solid learning in a safe, small group environment
Practical tools & frameworks for back-at-work action
Down-to-earth, hands-on and relevant
Comprehensive, easy-to-follow self-coaching guidebooks
Serious fun and fantastic facilitation
Cost & Registration
Register early to secure your place...
Regular discounts for NFP Organisations & Schools
Please Note: Covid-safe practices will be observed at live workshop venues. Please do not attend if you are sick or need to self-isolate. If you cannot send someone else along in your place, and transfer to an alternative course is not feasible, a refund will be provided.
Register On-line...
[ Prices include GST ]
Spring into SPRING 2022...
Save more when you come along with 2 others
Details on registration page
2-Day On-location Clinics...
Full Fee (before discounts): $1100
- General registration: $880 per person
- NFP & Schools: $825 per person
Live-Online Sessions...
- 5 x 2.5hr Sessions: $726 per person
[ 12.5hrs + self-coaching Guide ]
Subscribe for free learning resources, special offers & early access to new Articles etc
The fine print...
- Prices include GST... Discounts apply up to 14 days prior to event or as otherwise published
- Payment due on registration... pay by card on registration or on Invoice due within 10 days & prior to attendance
- Fees are non-refundable (except for COVID related exclusion) but may be transferred to an alternative event up to 14 days prior
- Minimum numbers required at The Change Forum's discretion
- Registrants auto-Subscribed: All registrants are added to The Change Forum mailing list but may choose to unsubscribe any time after the event
- Venues: Centrally located venues advised on registration
- Inclusions: Tuition, self-coaching Guide, eCertificate plus for in-person events: light lunch and refreshments
- Timing: AEST - On-location: Day 1: 9.00am Day 2: 8.30 am to 4.30 pm each day (arrive 20 mins prior)
- Online: 10.00am-12.30pm (please login 10 mins prior & allow 15 mins extra time for wind-up)
Coaching Better Leaders... Building Better Teams
Individual Leadership Coaching in-person & by phone
If you prefer a 1-on-1 approach for learning or have specific issues to work on, contact Bill to discuss Individual Leadership Coaching in person, virtual & by phone
• 1 and 2-day coaching clinics in selected regional centres and selected courses now on-line
• Visit our on-line Course Calendar from time-to-time for updates on what's coming up next
• Our wide range of Leadership learning & Team-building programs delivered In-house on request
• Contact us any time for a chat about ways we can tailor a program to best suit you
0429-687 513 – Bill Cropper
for our full range of leadership & team learning programs
Call, Email or Enquire On-line
All Change Forum programs available In-House